1. What is the price of my order?
The price per product is listed VAT inclusive (21%) and exclusive of transport costs. The transport costs are listed when the order is confirmed.
2. Transport costs
The transport costs per country are listed below:
The Netherlands €8
If your country is not listed, feel free to contact me and I’m sure we can work something out!
If you live in or near Ghent, feel free to pick up your order at the Fabrikk showroom (Vlaamsekaai 111, 9000 Gent)
3. How can I make my payment?
Fabrikk thinks highly of safe payments. We work with Mollie, who will guide you safely through your online payment. You can pay with bancontact, Paypal, creditcard or banktransfer. (Your order will be sent upon receipt of your payment via bank transfer or it can be collected as soon as the full amount is on our account.)
4. What if my online payment fails?
Sometimes, the online payment fails or you don’t have your card to hand. Don’t worry, you can always make your payment via bank transfer. These are our details: IBAN: BE56 8904 1421 5188 and BIC: VDSPBE91. Please mention your name and the order number when making your payment.
5. How do I know when my order is sent?
When we send your order, you will receive an email from us to inform you.
6. How do I pay when I come to pick up my order?
When you want to pick up your order at the Fabrikk showroom or when you want to try something on, you are welcome to do so after an appointment has been booked. In this case, we require your cash payment upon the collection, via bank transfer or your online payment via Mollie. We do not have the facilities to take payment by card.
7. How long will my order be reserved for?
Every order is reserved for you for 7 days. If by then the payment has not been received, the goods will automatically go back on stock.
8. What if something is wrong with my order?
If you notice that the clothes are damaged upon delivery, please contact us as soon as possible (preferably within 24 hours). You can contact us via telephone on +32 (0) 479 42 08 97 on working days or via email firstname.lastname@example.org. We can work on a solution together. The product needs to be returned to Fabrikk, Vlaamsekaai 111, 9000 Gent, Belgium first. Return products always need to be sent to us in their original packaging. Costs for the return are at the buyer’s expense.
9. When will my order arrive?
We send orders, the day after the day the order is placed (payment with Mollie) or as soon as we have received your payment. How long it takes your parcel to be delivered is beyond our control of course, but from experience, we can tell that it will take your order about 2 to 4 working days to be delivered for orders in Belgium. For our neighbouring countries, the delivery will take 2 to 5 working days.
10. What if the product doesn’t meet my requirements?
If the product does not meet your requirements, please contact us within 24 hours upon receipt of your order. Please note: we will not accept returns that we were not notified about first. The product needs to be delivered to us within 14 calendar days. You can then either exchange it or we can transfer your money back into your account. Please make sure to clearly mention your order number and your bank details for credit if necessary. The paid amount will be transferred back into your account as soon as the goods have been delivered back to us. Products can only be returned in their perfect, original, undamaged and unused state, in their original packaging. Earrings and underwear can’t be returned for hygienic reasons. The return costs are always at the buyer’s expense.
11. More questions?
If you cannot find your question in our list, you can contact us via email: email@example.com. We will reply to your question as soon as possible.